Broken? Damaged?
We've got you.

Our promise

Every order is quality-checked and sealed before it ships. If your item arrives broken, damaged, leaking, or defective, we'll replace it or refund you in full — shipping included. You have 7 days from the delivery date to report the issue.

What qualifies

• Broken bottles — cracked or shattered glass on arrival.
• Leaking or damaged bottles — dented, crushed, or leaking in transit.
• Defective items — faulty pump, broken cap, or compromised seal.
• Wrong item — received something you didn't order? We'll fix it at no cost to you.

What doesn't qualify

We don't offer returns or refunds for change of mind — including "the scent didn't feel like me." Fragrances are personal, and once a bottle ships we can't restock it responsibly. Not sure which scent is you? Build a Discovery Set first and find out for ₹996 instead of committing to a full bottle.

Refunds & replacements

Refunds go back to your original payment method within 5–7 business days after the damaged item reaches us. You'll get an email confirmation the moment it's processed.

Prefer a fresh bottle instead of a refund? Say the word — replacements ship free, and return pickup for the damaged item is on us.

Choose right, the first time

Since we can't take back a scent that simply didn't click, we built a better way to decide. In the Discovery Lab, pick any 4 icons for ₹996 — find your signature before you commit to a full bottle.